Payment

Please select your optimal payment method.

  • PayPal
  • Credit Card (Visa, Mastercard, American Expr., Discover, Union Pay)
  • Bank Transfer (SEPA, Standard Bank Transfer)
How do I make a purchase?
Do i need an account to place an order?
Can I also pay and specify a different delivery address?
Can I also pay with another payment provider?
How does the cost put together?
Do you charge sales tax?
Do I have to pay customs fees?
Can I pay with a currency other than Euro?
What should I do if my pay did not work?
I have transferred too much / too little, what to do?
I have already paid but haven't received a confirmation of payment yet?
Can I also pay with cryptocurrencies?
How do I make a purchase?

To make a purchase, simply select the items you would like to order and add them to your shopping bag. You can then proceed through the checkout process and make a secure online payment using your credit card (Visa, Mastercard & American Express etc.), your PayPal account or by bank transfer. Once you have successfully placed your order, you will receive an automatic email confirmation.

Do i need an account to place an order?

You don’t need an account to place an order but having an account enables you to save your personal information and review previous orders. Please note that we do not retain any payment information within your account. You can create an account when ever you want.

Can I also pay and specify a different delivery address?

Yes, you can. Enter a different delivery address for the billing address when paying.

Can I also pay with another payment provider?

Currently we only have the payment providers above. If you prefer a particular provider, write to us, we try to integrate a new payment method.

How does the cost put together?

The prices quoted in the respective offers are final prices. They include all price components including any applicable taxes such as value added tax.

Do you charge sales tax?

By law, we are required to collect sales tax on all orders shipping to EU countries. The rate of tax will be determined by the exact delivery address and displayed when placing your order. If you live outside the EU, we do not charge sales tax (VAT).

Do I have to pay customs fees?

In the case of cross-border delivery, you may be required to pay additional taxes (for example, in the case of an intra-Community acquisition) and / or duties (such as customs duties), but not to the seller, but to the relevant customs or tax authorities.

Can I pay with a currency other than Euro?

You can pay with any currency. During the payment process in the online shop, your payment provider will exchange your currency automatically.

What should I do if my pay did not work?

Try the purchase again, it’s usually timeout during the checkout process. Another reason may be typos when entering your payment provider during the payment process. If the payment process does not work, just drop us a line here and we will do our best to solve the problem.

I have transferred too much / too little, what to do?

If you have overpaid, the balance will be credited back to your account. If you have not paid enough, the entire amount will be transferred back to your account. You will then have to transfer the total amount again.

I have already paid but haven't received a confirmation of payment yet?

Sometimes the payments can not be assigned to a booking. Verify that you have specified the correct use. It may also be that the amount was not debited from your account, so check your sales in your bank account.

Can I also pay with cryptocurrencies?

We are currently working on the integration to pay quickly and easily with cryptocurrencies.

Shipping

All orders within the EU and other countries:

  • Free Shipping ( from an order of 60€, 1-2 working days)
  • Standard Shipping (1-2 working days)
  • Express  (1 work day)
Is there also free shipping?
In which countries will be sent?
Where can I see the shipping costs?
Are the shipping costs included in the product price?
When do you send my order?
Tracking your package
Solutions regarding your package
My shipment is damaged upon delivery, what to do?
I have not received my order yet?
Can you still send an order to our country?
How do I initiate a return?
Is there also free shipping?

From a minimum order value of 60€ we offer free shipping to every country.

In which countries will be sent?

In almost all countries. In the checkout you can see in your ordering properties whether your country is there. If not, contact us, we will try to find a solution.

Where can I see the shipping costs?

The shipping costs are clearly communicated to you in the shopping cart system and on the order page.

Are the shipping costs included in the product price?

The resulting delivery and shipping costs are not included in the purchase price, they can be accessed via the “Shipping costs” page, will be shown separately during the ordering process and will be added to the product price.

When do you send my order?

We try within 24 hours on weekdays to send your order, within a maximum of 2 working days.

Tracking your package

For tracking DHL, please enter your tracking ID in the search under the following link:

https://www.dhl.de/content/de/en/privatkunden/dhl-sendungsverfolgung.html

Solutions regarding your package

Our shipping partner DHL offers solutions to problems with your package:

https://www.dhl.de/en/privatkunden/hilfe-kundenservice.html

My shipment is damaged upon delivery, what to do?

Our shipping partner DHL strives to deliver the goods properly. If your received package is damaged in the handover with the parcel service, please complain the damage to the responsible shipping service provider under the following link:

https://www.dhl.de/en/privatkunden/hilfe-kundenservice.html

If the damage was caused by the shipping you will receive a return form from us, which you stick on the damaged package. After receiving the damaged goods, you will receive your order anew.

I have not received my order yet?

Depending on the destination country your order may take a few working days. Please send us an email with your first and last names as well as the order number, so that we can locate your consignment exactly. We will then inform you about the current status of your order.

Can you still send an order to our country?

If we can not deliver to your preferred country, send us a message, then we will check if it is possible to offer shipping directly to you.

How do I initiate a return?

For a revocation please read on here. Before you initiate a return, make sure that the hang tag or sticker on the product has not been removed and the order received is in perfect condition. The original box is not required for the return.

Did we forget something? Just write us, we are looking forward to hearing from you!

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